Support
Help & Support
Riders and drivers: reach us any way below and we'll help.
Common questions
How do I book a ride?
Open the HOP app, set your pickup and where you're going, and confirm. You see the fare before you book, then track your driver on the map.
How do I choose a payment method?
Choose different payment method in the app before you book. Your confirmed total is the same for card and cash.
I left something in a car. What do I do?
Call or WhatsApp us as soon as you can with your trip date, pickup and drop-off. We'll help you reach your driver.
How do I cancel a ride?
Open My rides, choose your ride, press Cancel ride. If you can't, call or WhatsApp us. See our cancellation policy for details.
How do I delete my account?
In the app, go to Support, then Delete account. You can also email us from the address on your account and we'll do it for you.
I want to drive with HOP, or I'm a driver and need help.
Drivers can sign up in the HOP Driver app. For questions about sign-up, trips or payouts, call or WhatsApp us or email driver@hopbahamas.com.
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