Trust
Is HOP legit?
HOP is a ride app for Nassau and Paradise Island, Bahamas, run by Hop Bahamas Ltd, a Bahamian company. You see the fare before you confirm and your driver's name, photo and plate before pickup. Here are straight answers to what riders ask first.
Questions
Who runs HOP?
HOP Bahamas is run by Hop Bahamas Ltd, a Bahamian company, and every HOP driver is Bahamian. HOP is a ride app for Nassau and Paradise Island, Bahamas.
How are HOP drivers checked?
Every HOP driver is Bahamian. Each one uploads a valid driver's licence and a public service badge. HOP checks each document, and a driver can't take rides until the account is approved.
How do I know the fare before I confirm?
HOP shows the exact fare for your pickup and drop-off before you confirm. The price you confirm is the price you pay. Not an estimate. It only changes if you add a stop or change where you're going.
What do I see before pickup?
Your driver's name, photo and plate, before every ride. You can also track the trip on the map.
Can I share my trip, and is there an SOS button?
Yes. You can track the trip live and share a live tracking link with trusted contacts you choose. The app has an SOS button with a 3-second countdown before the alert fires, and HOP's Safety Desk team monitors and coordinates help.
How do I reach HOP support?
Call or WhatsApp +1 (305) 850-5042, or email support@hopbahamas.com. You can also text that number. Support is free and runs 24/7, and a person answers, day and night.
What happens if a ride goes wrong?
Call or WhatsApp us as soon as you can with your trip date, pickup and drop-off. To dispute a charge, submit it through in-app support within thirty days. Approved refunds are processed within five to ten business days. Cancellation and refund terms are on the cancellation policy page.
How do I pay?
Pay by card in the app or cash to your driver. Same total. Same total by card or cash.
About HOP · Fares · Cancellation policy · Help & support