Legal
Terms of Service
Quicky Solutions LLC (dba HOP Bahamas) · Effective Date: March 1, 2026
These Terms of Service and Rider Agreement (the “Agreement”) constitute a legally binding contract between you (“User,” “Rider,” or “Customer”) and Quicky Solutions LLC, a limited liability company incorporated under the laws of the State of Florida, United States of America, operating under the trade name HOP Bahamas. By accessing or using the HOP mobile application, website, or any related services, you acknowledge that you have read, understood, and agree to be bound by this Agreement in its entirety.
Article 1 — Nature of the Platform & Service Provider Designation
1.1 Platform as Sole Service Provider. HOP is a technology platform that connects riders with independent, licensed taxi and transportation operators in The Commonwealth of The Bahamas. Quicky Solutions LLC is the sole operator of the HOP platform and is the Merchant of Record for all transactions. Drivers are independent contractors; they are not employees, agents, or representatives of Quicky Solutions LLC.
1.2 Driver Classification. All drivers operating on the HOP platform are independent contractors. Nothing in this Agreement shall be construed to create an employment relationship, partnership, joint venture, agency, or franchise between HOP and any driver. Drivers are solely responsible for their own tax obligations, insurance, vehicle maintenance, and compliance with applicable laws.
1.3 Local Operations. Transportation services facilitated through HOP are delivered in The Commonwealth of The Bahamas by HOP Solutions, a locally registered Bahamian entity operating under a formal Operational Agreement with Quicky Solutions LLC, in accordance with the Bahamas National Investment Policy and the Road Traffic Act of The Bahamas.
Article 2 — Eligibility & Account Registration
2.1 Age Requirement. You must be at least eighteen (18) years of age to create an account or use the HOP platform.
2.2 Account Accuracy. You agree to provide accurate, current, and complete information during registration. HOP reserves the right to suspend accounts where false or misleading information has been provided.
2.3 Account Security. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
Article 3 — Services, Booking & Payment
3.1 Services Offered. HOP facilitates: (a) On-Demand Cab Rides — real-time ride requests matched to an available driver; and (b) Scheduled Cab Bookings and Day Tours — advance reservations confirmed at the time of booking.
3.2 Advance Booking Windows. HOP accepts advance customer payments up to seven (7) days in advance for Scheduled Cab Bookings and Day Tours.
3.3 Payment Authorization & Capture. For advance bookings, the Rider's payment method is authorized and captured at the time of booking. For on-demand rides, payment is captured upon trip completion. No cash payments are accepted under any circumstances.
3.4 Cashless Platform. HOP operates as a fully cashless platform. Any driver accepting cash payment may have their account immediately terminated.
3.5 Pricing. All fares are calculated in accordance with HOP's published pricing schedule, displayed to the Rider prior to booking confirmation. Confirmed bookings are honored at the fare displayed at the time of confirmation.
Article 4 — Cancellations, Refunds & No-Shows
4.1 Cancellation Policy. All cancellations are governed by HOP's Cancellation, Refund & No-Show Policy, incorporated by reference into this Agreement and available on the HOP website.
4.2 Platform Liability for Refunds. Quicky Solutions LLC, as Merchant of Record, bears sole financial responsibility for all approved refunds. Approved refunds are processed within five (5) to ten (10) business days.
4.3 Disputes & Chargebacks. Any Rider who disputes a charge must first submit a formal dispute through HOP's in-app support within thirty (30) days. Riders who initiate card-issuer chargebacks without exhausting HOP's internal process may have their accounts permanently suspended.
Article 5 — Rider Conduct & Prohibited Uses
5.1 Prohibited Conduct. Riders agree not to: (a) use the Platform for any unlawful purpose; (b) harass, threaten, or intimidate any driver; (c) damage or tamper with any vehicle; (d) provide false information; (e) attempt to circumvent the payment system; (f) engage in collusion with a driver to manufacture fraudulent trips or chargebacks; or (g) use the Platform if under eighteen (18).
5.2 Account Suspension. HOP reserves the right to suspend or permanently terminate any account, without prior notice, upon reasonable determination that the Rider has violated this Agreement or poses a safety risk.
Article 6 — Limitation of Liability
6.1 Platform Liability Cap. To the maximum extent permitted by law, HOP's total cumulative liability shall not exceed the total amount paid by the Rider for the specific service giving rise to the claim.
6.2 Exclusion of Consequential Damages. In no event shall HOP be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages.
6.3 Driver Actions. HOP is not liable for the acts, omissions, or negligence of independent contractor drivers.
Article 7 — Governing Law & Dispute Resolution
7.1 Governing Law. This Agreement shall be governed by the laws of the State of Florida, United States of America.
7.2 Binding Arbitration. Any dispute shall be resolved by binding arbitration administered under the rules of the American Arbitration Association (AAA), conducted in English in Tampa, Florida, or via remote hearing. The arbitrator's decision shall be final and binding.
7.3 Class Action Waiver. To the fullest extent permitted by law, you waive any right to bring or participate in any class action or collective proceeding against HOP.
Article 8 — Modifications & Termination
8.1 Modifications. HOP reserves the right to modify this Agreement at any time. Material changes will be communicated at least fourteen (14) days prior to taking effect. Continued use constitutes acceptance.
8.2 Termination by Rider. Riders may terminate their account at any time by contacting HOP support. Outstanding payment obligations survive termination.
8.3 Termination by HOP. HOP may terminate or suspend any account at any time, with or without cause, upon reasonable notice.
Article 9 — General Provisions
9.1 Entire Agreement. This Agreement, together with the Cancellation Policy and Privacy Policy, constitutes the entire agreement between the parties.
9.2 Severability. If any provision is found invalid or unenforceable, the remaining provisions continue in full force.
9.3 Contact. For questions: legal@hopbahamas.com
© 2026 Quicky Solutions LLC (dba HOP Bahamas). All Rights Reserved.