Legal

Privacy Policy

Quicky Solutions LLC (dba HOP Bahamas) · Effective Date: October 12, 2026

This Privacy Policy describes how Quicky Solutions LLC (dba HOP Bahamas) (“HOP,” “we,” “us,” or “our”) collects, uses, stores, and discloses personal information when you use the HOP mobile application, website, or related services. By using the Platform, you consent to the practices described in this Policy.

Section 1 — Information We Collect

1.1 Information You Provide. We collect information you provide directly, including: full legal name, date of birth, email address, phone number, and payment method details at registration; pickup and drop-off locations at the time of each booking; and any communications submitted through in-app support.

1.2 Information Collected Automatically. When you use the Platform, we automatically collect: precise GPS location data during active ride sessions; device identifiers and operating system information; app usage data, including trip history, session duration, and feature interactions; and IP address and network information.

1.3 Driver-Specific Data. For drivers, we additionally collect: government-issued identification, National Insurance Number (NIB), Public Service Driver's Licence details, vehicle registration and insurance documents, bank account information for payout routing, and continuous driving behaviour data including speed, braking patterns, and operational zones.

1.4 Microphone, Camera, Photos and In-App Calls. The HOP apps ask for these permissions only when you use the feature that needs them. You can turn each one off in your phone's settings; the rest of the app keeps working.

Microphone. Used for in-app voice calls during a trip (between a rider and their driver, or with HOP support), for voice messages you choose to record in trip chat, and for speaking an address instead of typing it, which uses your phone's built-in speech recognition. We do not record calls. Voice messages are uploaded to our cloud storage so the other person can play them, and are kept in that storage. Voice messages you sent are deleted when you delete your account.

Camera and photos. Used when you choose to take or pick a photo, such as a profile picture, a photo you attach in chat or support, or, for drivers, licence, insurance and vehicle documents. We only access the photos you select.

In-app calls. Calls are made over the internet between the two phones. Call audio is encrypted end to end between the two phones. When the phones cannot connect directly, the encrypted audio is passed through a network relay service (Cloudflare), which cannot listen to it. When a call is placed inside the app, neither person's phone number is shown. Where in-app calling is not available, the "Call" button opens your phone's regular dialer, and the call goes over your mobile carrier using the phone number on the account, so the other person may see your number. We keep call records (who called whom, the trip chat it belongs to, when it started, was answered and ended, and the technical connection details, which include network addresses, needed to set the call up) for safety, support and dispute handling. We never record calls and do not keep call audio.

Rider location. While you are signed in and the HOP app is open on your screen, we collect your precise location to show nearby cars, suggest your pickup point and keep your account's last known location up to date. We only ask for location access "while using the app"; the HOP rider app does not collect your location in the background. When a driver is assigned, your live location is also shared with that driver so they can find you, and this sharing stops when your trip starts, or when the ride is cancelled or ends. Location collection stops when you sign out or close the app.

Driver location while online. A driver is online whenever they are signed in to the HOP Driver app and the app has been opened (drivers go online automatically; only a new driver in the starter period taps "Go online" once). While online, we collect their precise location continuously, including when the app is in the background, so we can offer nearby trips and show riders their driver on the map. Collection stops when the driver signs out, turns on Do Not Disturb, or closes the app. On Android a "You're online" notification shows while this runs.

Website analytics. On hopbahamas.com we use Google Analytics and Microsoft Clarity to see which pages and buttons people use and where the site is hard to use. They collect page views, clicks and taps, scrolling, device and browser type, approximate location from your IP address, and short recordings of how the page was used. Google advertising features and personalised ads are turned off. The booking, sign-in and payment pages are masked in Clarity, so what you type and the addresses, names and phone numbers shown there are not recorded, and Clarity does not run on private ride links. We do not send addresses, names, phone numbers or card details to either service. To opt out, install the Google Analytics opt-out browser add-on, turn on your browser's tracking protection or a content blocker, or email privacy@hopbahamas.com.

Section 2 — How We Use Your Information

2.1 Service Delivery. To match riders with drivers, process payments, calculate fares, and facilitate the completion of transportation services.

2.2 Safety & Fraud Prevention. To verify identities, detect and prevent fraudulent activity, monitor driver behaviour for safety compliance, and investigate disputes.

2.3 Legal & Regulatory Compliance. To comply with applicable laws in the State of Florida and The Commonwealth of The Bahamas, including tax reporting obligations and Road Traffic Department requirements.

2.4 Platform Improvement. To analyze usage patterns, improve service quality, and develop new features.

2.5 Communications. To send transactional notifications, booking confirmations, and — with your consent — promotional communications.

Section 3 — Information Sharing & Disclosure

3.1 With Drivers. Rider name, pickup location, and contact information are shared with the matched driver solely for the purpose of completing the requested service.

3.2 With Payment Processors. Payment information is shared with our payment processing partner solely for the purpose of processing transactions. HOP does not store full card numbers on its servers.

3.3 With HOP Solutions Bahamas. Operational data necessary for local service delivery and driver payout processing is shared with HOP Solutions Bahamas under a formal data processing agreement.

3.4 Legal Requirements. We may disclose personal information where required by law, court order, or governmental authority, or where necessary to protect the rights, property, or safety of HOP, its users, or the public.

3.5 With Service Providers. We use service providers to run the platform, including cloud hosting, push notifications, maps and routing, and in-app calling. They process data only on our instructions.

3.6 No Sale of Data. HOP does not sell, rent, or trade personal information to third parties for marketing purposes.

Section 4 — Data Retention

4.1. We retain personal data for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Trip records and financial transaction data are retained for a minimum of seven (7) years for tax and compliance purposes. Account data is retained for thirty (30) days following account deletion, after which it is permanently purged from active systems.

Section 5 — Data Security

5.1. HOP implements industry-standard technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is completely secure, and HOP cannot guarantee absolute security.

Section 6 — Your Rights

6.1. Subject to applicable law, you have the right to: access the personal information we hold about you; request correction of inaccurate data; request deletion of your data, subject to legal retention requirements; withdraw consent to marketing communications at any time; and lodge a complaint with the relevant data protection authority.

6.2. To exercise any of these rights, contact: privacy@hopbahamas.com

6.3. You can delete your account at any time in the app (Edit profile → Delete account), or by emailing privacy@hopbahamas.com from the address on your account. Step by step: How to delete your HOP account.

Section 7 — Governing Law & Contact

7.1. This Privacy Policy is governed by the laws of the State of Florida, United States of America. For services delivered in The Bahamas, applicable Bahamian data protection principles apply.

7.2. For privacy-related inquiries, contact: privacy@hopbahamas.com | Quicky Solutions LLC, Tampa, Florida, USA.